GoldPay Pty Limited as The Gold Company Group (The Gold Company) ABN 89 641 934 518
Postal Responsibility
All items (“Goods”) sent to The Gold Company are subject to the terms of the postal or courier service used.
We are not liable for any loss, theft, or damage that occurs during transit.
Refining and Valuation
We refine and assess items that contain gold, silver, platinum, or other precious metals.
Once we receive your Goods, along with a completed Form A and valid photo ID, we will contact you within 7 days with a Quoted Price.
This phone call constitutes a formal Offer to purchase your Goods at the Quoted Price.
Postage Credit
If you paid for postage yourself (not using a GoldPak), you will receive Postal Credit, which will be added to your final Offer.
Customer Declarations
By signing and submitting Form A, you confirm that:
- You are the legal owner of the Goods.
- The Goods are free of any third-party claims, liens, or encumbrances.
Accepting the Offer
If you accept the Offer during the phone call, you agree to its terms and authorise The Gold Company to assume ownership of the Goods in exchange for the Quoted Price.
Rejecting the Offer
If you reject the Offer, your Goods will be returned to the address provided on Form A within 7 days, subject to postal service timeframes. This return is free of charge.
No Immediate Decision
You are not required to make an immediate decision.
If you choose to delay, The Gold Company will securely hold your Goods as a bailee, but cannot accept responsibility for loss, theft, or damage during this period.
If no decision is made within 90 days, your Goods will be returned to you without further notice.
Payment
Once you accept the Offer, payment of the Quoted Price will be made to the account or address listed on Form A, or another account you later provide.
Quoted Price Disclaimer
The Quoted Price is not a formal valuation and does not reflect the resale or retail value of your items.
It represents the amount The Gold Company is willing to pay based on the refined metal content and current market rates.
Ownership and Title
You retain ownership of the Goods until you have accepted the Offer and received full payment.
Call Recordings
Calls may be recorded, with your consent, for legal and quality assurance purposes.
These recordings are handled in accordance with Australian privacy laws.
Governing Law
These terms are governed by the laws of New South Wales, Australia.
Any disputes will be handled under the exclusive jurisdiction of NSW courts.
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If You Require More Information