What do you do?

We buy all precious metals and natural diamonds and give our customers extra financial solutions when they need them.


What do you do with my gold after I sell it?

All the metals are refined to the highest tradable quality and minted into bullion bars – helping stop the often-devastating effects of mining on local communities by recycling pre-existing gold.


What makes you different from other gold buyers?

Quite simply, we know more so we are able to offer you more. We have three generations of experience in this industry, a diamond lab on site, and are able to keep you fully in control of the process.


Where are you based?

We are located in the Sydney CBD and Bondi Junction for your convenience.


Is there a catch?

No! We keep you informed throughout the whole process and there is never any obligation to sell.


How much does it cost?

For you? Nothing. We believe in giving a service, so when you choose to have your jewellery valued with us, it is absolutely 100% free of charge.


Why does the gold price matter?

Good question. Gold goes up and down in price just like stocks or currencies. We work on the live gold price so that you can take advantage of the current high gold price trends, unlike the price-per-gram system used by other gold buyers that often results in you getting less than what your gold is worth.


Can I get my gold back later?

Unfortunately, if you choose to sell with us, your jewellery will no longer be available. However, you can choose to get your gold replaced with gold investment bullion with our unique GoldSwap program. Ask one of our specialists for more information.


Why does my gold go black?

While pure gold never tarnishes, occasionally, gold jewellery is alloyed with less valuable metals that react against your skin.

Why is there other metal in the clasp?

The spring may be metal or the clasp may be hardened with other alloys to alleviate the possibility of breakages.


Is gold magnetic?

Pure gold is not magnetic. If your gold jewellery seems magnetic, it’s because it has been mixed with other metals.


Why does gold have different colours such as white, rose, and yellow?

Pure gold is yellow. If the refiner mixes the gold with silver, platinum or palladium, this will result in white gold. Mixing pure gold with copper will result in red or rose gold.


What is the difference been 9ct and 18ct gold?

It’s all to do with the fractional purity of the gold. For instance, 9ct gold is 9 parts of 24 (the purest form of gold.) 18ct is 18 parts of 24, so it’s twice as pure as 9ct.


Why is 24ct gold only 99.9% and not 100% pure?

99.9% is the purest form to which gold can be humanly refined – making it so pure that it may as well be 100% anyway!


Will gold rust?

Pure gold will never rust, corrode, or tarnish. It’s a unique metal.


Will gold change colour over time?

Pure gold will never change colour.


Can I sell gold from gold plated items?

Yes, you can! The gold can be recovered in a specialised process similar to recovering gold from computers.


Why is gold value given in US$?

Gold is like all world currencies and is traded in American dollars before being converted to our dollar for Australian trade.


Do you buy gold?

Yes, we buy gold!


Do you buy silver?

Yes, we buy silver!


What else do you buy?

We buy all precious metals and natural untreated stones. This can be diamonds, rubies, sapphires, platinum, and palladium… the list doesn’t end!


How do you calculate the gold’s value?

First, we weigh and test your items for their gold value. Then we calculate the cash value of your items against the up-to-the-minute gold price, found publicly on KITCO or any trading site.


Is yellow gold and white gold a different price?

It’s all about the pure gold content. If your white gold has the same karat weight as your yellow gold, they’ll be worth the same amount.


What is the difference between white gold and platinum?

Platinum is a different element entirely. It is 1.6 times heavier than gold and is usually produced in 95% purity in jewellery.


How many grams in an ounce?

An ounce of any precious metal is 31.1 grams or what is known in the industry as a ‘troy ounce.’


If I decide not to sell? Is there a charge?

Absolutely not!


Is the price you offer inclusive of all fees?

There are no fees! We believe in above-board transactions and giving value to our customers. There is absolutely no cost to you. After all, you are the seller!


How long does the service take?

Once you’re in our offices, it shouldn’t take more than fifteen minutes to determine the value of your items and complete our transaction.


How do I get paid and how long does it take?

As soon as you have decided to accept the offer, you’ll receive your money on the spot in either cash or cheque.


I am not sure if my jewellery is all gold. Can I just bring it in anyway?

Of course you can. This is a free service for you, and so you can bring everything for testing, no obligation.


How can I test the gold myself?

A simple test for ferrous metals would be a magnet. Gold is not magnetic, so if it doesn’t stick, you’ve got some real gold on your hands.


What type of silver do you buy?

We will buy any silver in any condition and in any shape or form. Jewellery, dinnerware, or coins – if you’ve got it, we’ll buy it.


Do you buy plated jewellery?

Plated jewellery with gold content is not viable for our refinery to handle.


How do I know if the gold is plated?

If it is magnetic, there is a good chance it is plated. If it has silver or brass plated in gold, then the magnet will not attract it.


How does Gold Company address suspicion of theft?

While the professional and courteous Gold Company staff puts forth every effort possible to minimize stolen property issues, we cannot eliminate them completely. However, we do work cooperatively with each law enforcement agency to comply with Australian law enforcement. Among the procedures we follow:

  • Document, record, and report to authorities every piece we buy
  • Maintain 24 hour recorded in-store video surveillance
  • Other confidential procedures to keep your valuables safeguarded.