Terms And Condition
These Terms and Conditions govern the use of services provided by GoldPay Pty Limited trading as The Gold Company Group (ABN 89 641 934 518), hereafter referred to as “The Gold Company.”
Scope of Service We accept gold, silver, platinum, and diamond items from customers within Australia via post or in-person. We provide expert, no-obligation valuations and facilitate secure selling via our office or our insured GoldPak service.
Submission and Acceptance
All items (“Goods”) posted to The Gold Company are subject to the terms and conditions of the selected postal or delivery service.
The Gold Company is not responsible for loss, theft, or damage during transit unless covered by our insured GoldPak program.
Customers are required to submit Form A along with valid ID (passport, driver’s license, or other government-issued ID).
Valuation and Offer Process
Upon receipt, we contact customers via phone with a formal quote. Written quotes are available upon request.
There is no minimum value requirement.
Offers are based on the quality, purity, and current market prices of the metal or diamonds.
Items that are incorrectly described, suspiciously treated, or misrepresented may be rejected.
Customer Declarations By submitting items, the customer declares:
They are the legal owner.
Items are free from liens, claims, or encumbrances.
Acceptance and Payment
Offers may be accepted verbally or in writing.
Accepted offers result in immediate transfer of ownership.
Payment methods include bank transfer, PayPal, cheque, or cash (in person only).
Payments are processed the same day for in-person transactions and within 1 business day for GoldPak transactions.
Postage Credit and Returns
If customers use their own shipping service, we reimburse postage upon acceptance of an offer.
If the offer is rejected, return shipping is paid by us.
Dispute Resolution
Disputes must be submitted in writing via email.
If a regrade is requested, we will conduct it via our DCLA-accredited lab.
If another internationally accredited lab presents different grading, we will replace the item.
Cancellation and Legal Holds
Customers may cancel acceptance before payment.
We may void offers if legal intervention suggests the goods may be stolen or customer cannot provide valid ID or ownership.
Timeframes
Valuations and offers are generally completed within 5 business days.
Ownership and Title Ownership transfers to The Gold Company only after the customer accepts the offer and payment is completed.
Call Recordings We may record calls for legal and quality purposes, with customer consent.
Jurisdiction These terms are governed by the laws of New South Wales. NSW courts have exclusive jurisdiction over disputes.
Contact Info
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Get in touch with us to discuss further.