Goldpak: How to Sell Gold by Mail in Australia

If you have old gold, silver, or jewellery sitting in a drawer, the Goldpak service from The Gold Company makes it straightforward to sell from anywhere in Australia. Gold prices are at record highs right now, which means your unused pieces are worth more today than at almost any point in history. In this guide, we walk through exactly how the Goldpak works, what you can send, and how we protect your items at every step of the way.

What Is the Goldpak Service?

The Goldpak is a free, fully insured mail-in kit that The Gold Company sends directly to your door. You pack your gold, silver, platinum, or diamonds inside, post it back to our Sydney facility, and we provide a same-day offer based on the live market price. Transit insurance protects your items for up to $15,000 AUD, and you hold no obligation to accept our quote. The Goldpak service runs Australia-wide — whether you’re in Perth, Hobart, Darwin, or regional Queensland, you get the same expert assessment you’d receive walking into our Sydney office.

How the Goldpak Works: A Step-by-Step Guide

The Goldpak process follows six clear steps. Each step gives you full visibility and control over your sale, from the moment the kit arrives to the moment payment clears.

Step 1: Request Your Free Goldpak Kit

Start by completing the Goldpak request form on our website. The kit costs nothing no fees apply at any point in the Goldpak process. We dispatch your kit promptly so you can begin preparing your items straight away.

Step 2: Pack Your Precious Metals

When your Goldpak kit arrives, pack your gold, silver, platinum, or diamonds inside. You do not need to sort, separate, or clean anything beforehand our team handles all of that on arrival. Broken chains, mismatched earrings, inherited rings, old flatware, and scrap pieces all belong in the Goldpak, regardless of their condition.

Step 3: Post Your Goldpak — Covered by Insurance

Send your packed Goldpak using the provided insured postal service. Insurance covers your items for up to $15,000 AUD during transit, so your valuables travel with full financial protection from the moment your parcel leaves home. For more information on sending valuables through the post, Australia Post provides guidance on sending valuable items.

Step 4: Our Team Tests and Assesses Every Goldpak Item

When your Goldpak arrives at our Sydney facility, our team tests and weighs every item individually. The Gold Company brings over 75 years of combined industry experience to each assessment, and we operate Australia’s only in-house DCLA-accredited diamond grading laboratory. Consequently, every stone and every gram of metal receives a precise, professional evaluation — not a rough estimate.

Step 5: You Receive a Same-Day Offer

We calculate your Goldpak offer against the live spot price at the exact minute of assessment. As a result, your quote reflects the real current market not a weekly average or an approximation. You receive a clear, itemised breakdown of the offer so you understand exactly what you’re being paid for.

Step 6: Accept or Decline — The Choice Is Yours

If our offer suits you, we arrange payment immediately. However, if you’d prefer not to proceed for any reason, we return your items in full. The Goldpak valuation costs nothing, and the decision rests entirely with you no pressure, no obligation.

What Can You Include in Your Goldpak?

One of the most common questions we receive is: “Can I include this?” In most cases, the answer is yes. The Goldpak service accepts precious metals and stones in virtually any form, including:

• Gold jewellery — rings, chains, bracelets, earrings, brooches, watches
• Silver items — jewellery, flatware, cutlery, serving pieces, candlesticks
• Platinum jewellery — rings, settings, and loose pieces
• Diamonds — loose stones, set diamonds, certified and uncertified
• Gold and silver coins — bullion coins, collector coins, old currency
• Scrap metal — broken pieces, dental gold, clippings, findings
• Inherited or estate items — we regularly assist families managing deceased estates

Additionally, condition is never a barrier. Broken, tarnished, and worn items are all welcome — we buy the metal, not the style.

Is It Safe to Use the Goldpak Mail-In Service?

Safety is the most common concern first-time Goldpak customers raise and it is a completely fair question. The Goldpak service includes transit insurance of up to $15,000 AUD per parcel, and that cover activates from the moment your parcel leaves home. Moreover, thousands of Goldpak customers across Australia have used the service successfully, and we have built the process specifically around keeping your valuables secure in transit.

For full details on how the coverage works, visit our Safety and Security page and our Insurance Policy page.

How We Calculate Your Goldpak Offer

Your Goldpak offer depends on three factors: the weight of your metal, its purity (karat or fineness), and the live spot price at the moment of assessment. Unlike many buyers who work from weekly averages or rounded estimates, we price every Goldpak against the exact current market rate. Therefore, you benefit directly from any favourable price movement and right now, gold is trading at historic highs in Australian dollars.

Furthermore, any diamonds in your Goldpak receive individual grading from our in-house DCLA-certified laboratory the only facility of its kind operated by a precious metals buyer in Australia. This gives you a proper professional valuation on every stone, not a rough visual estimate.

Sydney Residents: Walk-In and Home Visit Options

While Goldpak serves all of Australia, Sydney residents have two additional options. First, you can visit our office directly and receive your assessment and offer during the same appointment. Alternatively, our team can visit your home for larger collections or when travel presents a difficulty.

All three services Goldpak, walk-in, and home visit use the same testing process, the same live pricing, and the same no-obligation approach. The difference is simply how and where you prefer to engage.

Frequently Asked Questions About Goldpak

How long does the Goldpak process take?

We aim to assess your Goldpak and issue an offer on the same day it arrives at our Sydney facility. Transit time depends on where in Australia you post from, but the assessment itself happens promptly on arrival.

What if I don’t want to accept the Goldpak offer?

You can decline at any point without penalty. If you choose not to accept, we return your items in full. The Goldpak valuation carries no cost and no obligation.

How much does the Goldpak kit cost?

The Goldpak kit is completely free. No fees apply at any stage not for the kit, not for the assessment, and not for the return of your items if you decline the offer.

Do you buy diamonds through the Goldpak service?

Yes. The Gold Company operates the only in-house DCLA-accredited diamond grading laboratory among Australian precious metals buyers. Your diamonds receive a certified professional grading not a guess and your Goldpak offer reflects the actual assessed value of each stone.

Does Goldpak work everywhere in Australia?

Yes. The Goldpak mail-in service covers all of Australia. Our Sydney walk-in and home visit services operate within the Sydney area, but any Australian resident can send a Goldpak parcel to us.

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