Safety and Security

The Gold Company safety & security policy isn’t just a policy — they’re principles built into every part of our business. With over 20 years of experience and zero recorded thefts or claims, our reputation for protecting customer valuables is unmatched. The Gold Company safety and security standards ensure that every step, from appraisal to payment, is conducted under strict, transparent control.

For walk-in clients, our Sydney office is protected by secure gates, CCTV surveillance, and trained staff who never leave valuables unattended. All in-person valuations take place directly in front of you, and all staff undergo background checks and security training.

Behind the scenes, items are stored in high-grade onsite safes or transferred to independently insured, offsite vaults — including private vaulting solutions for added protection. For mailed items, our GoldPak service is fully trackable, insured up to $15,000, and backed by Lloyd’s of London.

Whether you’re visiting in person or sending items remotely, The Gold Company safety and security protocols ensure complete peace of mind. Your valuables are treated with the same care, protection, and discretion that we apply to our own.