Every GoldPak is insured up to $15,000 AUD per parcel

Coverage begins once the package is in transit with us

Insurance includes loss or damage during shipping, provided the customer is not at fault

Claims must be initiated by the customer and passed through The Gold Company to our third-party insurer (Lloyd’s)

Standard proof required: ownership, receipts, packaging photos

No claims have been made in over 15 years of operation

Claims must be submitted as soon as loss is identified

If an offer is rejected, we return items at no cost

Tracking numbers and photos are provided for all parcels

Items not shipped via GoldPak are not covered by this insurance