F.A.Q.
Frequently Asked Questions
Wondering “how much is my jewellery worth?” You’re not alone.
At The Gold Company, we receive this question more than any other. Whether you’re looking to sell gold, silver, platinum, or diamonds, understanding the value of your jewellery starts with expert insight and transparent guidance. This page answers the most common questions about our valuation process, what affects price, and how to get a fair, insured offer—fast. If you’ve ever asked, how much is my jewellery worth, this FAQ is the place to start.
Yes, bring your ID every time you transact with us.
We are located in the Sydney CBD. If you can’t come in, request a Goldpak, and we can do the same process via mail. Secure and fast.
We pay via cash or transfer. Depending on who you bank with, the money can take up to 24 hours to reach your account.
Yes! If you bring the items in-store, we will show you the whole process and provide you a valuation and offer on the spot.
First, we test your items for their purity and quality, and then weigh them. We calculate the cash value of your items against the up-to-the-minute price of the gold, silver, or precious metal. The prices we use can be found publicly on any trading site.
Absolutely not! You can take your items home with you, or we can return them via shipping, completely free of charge.
Once purchased, all precious metals are refined to the highest tradable quality and minted into Gold, Silver, or Platinum bullion bars. By recycling existing metals, we help reduce the environmental and social impact of mining, supporting more sustainable practices and protecting local communities.
Valuing your jewellery with us is completely free of charge. We believe in offering transparent service and helping you unlock the value of your items—no pressure, no hidden fees.
If you decide not to sell, that’s fine—there’s still no cost to you.
What sets us apart from other buyers is our 75 years of experience in diamonds and precious metals, backed by a world-class laboratory and a genuine passion for what we do. Unlike pawn brokers, we don’t guess or lowball — we carefully test, accurately value, and offer fair prices based on real market data.
You absolutely can and should. This is a free service, even if your diamonds are fake and your jewellery is gold plated (although we hope it isn’t), we’ll have a look for you.
We recover gold and other valuable metals through a specialised refining process. Every component of your item is carefully tested and valued, ensuring your quote reflects the full worth of all precious metals it contains.
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