OUR MOST COMMON QUESTIONS
What Do You Buy?
Everything and anything precious. Even if you’re not sure what your item is made of, bring it in and our experts will take a look.
What Are Your Methods Of Testing The Items?
Diamonds
We test and grade diamonds onsite using advanced equipment, including the DTC DiamondSure and DiamondView, to screen for authenticity, chemical composition, and growth structure. Our lab partners with the Diamond Certification Laboratory of Australia (DCLA), and we follow strict grading standards set by the International Diamond Council (IDC) and CIBJO. We’re among the few internationally accredited diamond graders in Australia.
Precious Metals
We assess gold, silver, platinum, and other metals onsite using XRF spectrometers and gravity analysis to determine purity. For even greater accuracy, we offer fire assay testing at our refinery—a more precise, but destructive, method.
Do I Need To Bring ID?
Yes, bring your ID every time you transact with us.
Where Are You Based?
We are located in the Sydney CBD. If you can’t come in, request a GoldPak, and we can do the same process via mail. Secure and fast.
How Do You Pay, And How Long Does It Take?
We pay via cash or transfer. Depending who you bank with, the money can take up to 24 hours to reach your account.
How Is My Item Valued, And Will You Show Me The Process?
Yes! If you bring the items in-store, we will show you the whole process and provide you a valuation and offer on the spot
First, we test your items for their purity and quality, and then weigh them. We calculate the cash value of your items against the up-to-the-minute price of the gold, silver, or precious metal. The prices we use can be found publicly on any trading site.
Am I Obligated To Sell It To You? What If I Don't Like The Price?
Absolutely not! You can take your items home with you, or we can return them via shipping, completely free of charge.
What Do You Do With My Items After I Sell Them?
Once purchased, all precious metals are refined to the highest tradable quality and minted into Gold, Silver, or Platinum bullion bars. By recycling existing metals, we help reduce the environmental and social impact of mining, supporting more sustainable practices and protecting local communities.
How Much Does It Cost?
Valuing your jewellery with us is completely free of charge. We believe in offering transparent service and helping you unlock the value of your items—no pressure, no hidden fees.
If you decide not to sell, that’s fine—there’s still no cost to you.
I Am Not Sure If My Jewellery Is Real. Can I Bring It In Anyway?
You absolutely can and should. This is a free service, even if your diamonds are fake and your jewellery is gold plated (although we hope it isn’t), we’ll have a look for you.
What Makes You Different From Other Buyers?
What sets us apart from other buyers is our 75 years of experience in diamonds and precious metals, backed by a world-class laboratory and a genuine passion for what we do. Unlike pawn brokers, we don’t guess or lowball — we carefully test, accurately value, and offer fair prices based on real market data.
What If My Items Are Gold-Plated Or Have Other Metals In Them?
We recover gold and other valuable metals through a specialised refining process. Every component of your item is carefully tested and valued, ensuring your quote reflects the full worth of all precious metals it contains.
Need More Information?
02 9020 5150
info@goldcompany.com.au