Value Guarantee

The GoldCompany promises you the following gold service excellence guarantee and highest price when selling your gold:

1.We undertake to beat any price:

In the unlikely event you get a higher price from a competitor, we will beat it. All we require to confirm that the price comparison is applicable is ;

• A valid written offer of purchase with detailed description of the items, weight and purity of gold tested.
• Offer must be from a precious metal buyer being bought exclusively for its metal value and may not exceed the current gold price.

2.Unparalleled turnaround time to sell gold

At The GoldCompany we pride ourselves on our speed of operation. Your Jewellery Return GoldPak will be posted to you on the same business day that you place your request online. Once you return the Jewellery Return GoldPak with your gold to sell, The GoldCompany will evaluate the gold contents and phone you with an offer to buy your gold within 1-2 business days. Once you accept the offer to sell your gold, your payment is issued immediately! It’s that quick and easy.

3.Track your Jewellery Return GoldPak through our online system

The GoldCompany provides an online gold tracking system that you may login to at any time to view the status of your Jewellery Return GoldPak. When you request your Jewellery Return GoldPak, an email is sent to you with a link to your personal GoldCompany account. Updates on your gold are posted step-by-step, from the time your Jewellery Return GoldPak is posted to the time we issue your payment, so you are always kept informed as to the status of your Jewellery Return GoldPak.

4.Full communication throughout the gold selling process

The GoldCompany will be in constant contact with you by phone and email throughout your gold selling experience, keeping you in the loop at all times with prompt and personal service. The GoldCompany strives to assure their customers in every aspect of their experience thus enabling them to feel relaxed and confident with whom they are dealing. It should be noted that some other companies may not even list their telephone numbers in order for their customers to call them. Email updates will advise you of exactly when your Jewellery Return GoldPak has been received, the various stages of processing of your Jewellery Return GoldPak, and the status of your payment once the offer has been accepted. We will contact you by phone to discuss the contents of your Jewellery Return GoldPak once we have evaluated it, and answer any questions you may have.

5.Guaranteed fastest payment in the industry

The GoldCompany administers payment on the SAME BUSINESS DAY that you accept our offer to buy your gold. In other words, depending on which method of payment you select, your cheque is printed and posted, or your bank transfer is processed the very same day.

6.Confidence in dealing with industry professionals

The GoldCompany are industry experts with specialized knowledge and unparalleled experience in the field. GoldCompany clients return to us to sell gold on many occasions and often recommend friends and family to sell gold as well as a result of their positive experience. You can rest assured that you will receive both the highest standard of service and the fairest price on the market for your gold.

7.No hidden costs

If for any reason you choose not to sell your gold or not to accept The GoldCompany’s offer to buy your gold, we will return your gold items to you by secure insured courier at our expense, hassle-free, with absolutely NO cost to you.

8.Insurance protection guaranteed up to $10,000

Unlike other gold buying companies that provide insurance of only $100, leaving their clients exposed to potential loss, The GoldCompany provides insurance of up to $10,000 for your Jewellery Return GoldPak. Secure Registered Post and Australian Air Express couriers allow your parcel to be tracked with ease while safely en route to The GoldCompany; but, in the unlikely event that a problem occurs, clients may rest assured that they are protected.

For insurance to be validated your parcel will need to be lodged at the counter and to a representative of Australia Post , please ensure you receive a receipt of lodgement.

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