1) Request a GOLDPak
Complete the online GOLDPak request form to the right, and The GoldCompany will post you a parcel containing all the items and information you need to securely send us your unwanted gold, silver, and platinum items to sell.
When you request your GOLDPak, an email is sent to you with a link to your personal GoldCompany account. This links you directly into our online GoldTrak system, where you can login at any time to view the status of your GOLDPak. Updates on your gold are posted step-by-step, from the time your GOLDPak is posted to the time we issue your payment, so you are always kept informed as to the status of your GOLDPak.
If you would prefer a courier to pick your parcel up, please call The GoldCompany on 1300 506 707 or (02) 9020 5150 – we will arrange for Australian Air Express to pick up your parcel from your home or work, at no cost to you. You do NOT need to request a GOLDPak if this is your preference.
2) Receive your GOLDPak
At The GoldCompany we pride ourselves on our speed of operation. Your GOLDPak will be posted to you on the same business day that you place your request online. You will receive the GOLDPak shortly after you request it.
3) Complete the GOLDPak Instructions
There are just a few simple steps in preparing your GOLDPak, which are outlined in the instructions you will receive. All you need to do is complete a form with your contact and nominated payment details, and take a photocopy of one piece of picture identification. These two things must then be sealed into the secure padded envelope together with your gold, silver, and platinum, placed into the prepaid and insured Australia Post satchel, and your GOLDPak is ready to go.
4) Register your GOLDPak at the Post Office
Take your sealed GOLDPak to any Australia Post office counter to register your GOLDPak for tracking purposes. Included with the paperwork that we send you, there is a Customer Receipt that contains the Australia Post tracking number for you to keep. To track your parcel, go to the Australia Post website or call 13 13 18. Alternatively, please feel free to call The GoldCompany with your tracking number and we will be happy to trace your GOLDPak for you.
Unlike other gold buying companies that provide insurance up to $100, leaving their clients exposed to potential loss, The GoldCompany provides insurance of up to $10,000 for your GOLDPak. Secure Registered Post and Australian Air Express couriers allow your parcel to be tracked with ease while safely en route to The GoldCompany. In the unlikely event that a problem occurs, clients may rest assured that they are protected.
5) GOLDPak arrives at The GoldCompany offices
You will receive an automated email the moment your GOLDPak arrives at our facility, to notify you of its arrival. An SMS will also be sent to your mobile number if you entered it into the online GOLDPak request form.
6) GOLDPak evaluation
Once we receive the GOLDPak with your gold to sell, The GoldCompany will evaluate the gold, platinum, and silver contents within 1-2 business days.
7) Receive a phone call advising you of our assessment
Many other gold buying companies will not advise you about the value they are willing to pay; they will simply send you a cheque in the mail without consulting with you.
At The GoldCompany, you do not have an immediate obligation to sell your gold; we feel you have the right to know what your gold is worth prior to processing it. A gold expert from The GoldCompany will call you to advise you of our offer to buy your gold within 1-2 business days of receiving your GOLDPak, and to answer any questions you may have.
8 ) Accept the offer
If you are satisfied with the offer made to you by The GoldCompany and you confirm acceptance of this offer, your payment will be processed.
If for any reason you decide that you would like to keep any or all of your gold items, The GoldCompany will return your gold to you via insured Australian Air Express courier, at no cost to you.
9) Receive immediate payment
The GoldCompany administers payment on the SAME BUSINESS DAY that you accept our offer to buy your gold. In other words, depending on which method of payment you select, your cheque is printed and posted, or your bank transfer is processed the very same day.
10) The GoldCompany values your feedback
Please email us any feedback you would like to share about your experience with selling gold to The GoldCompany. To see what other clients before you have had to say, please refer to our online testimonials.
