About the Gold Company
Who is The GoldCompany?
The GoldCompany was founded as a gold buying associate to the internationally recognized and respected Diamond Certification Laboratory of Australia (DCLA), providing consumers with a safe and reliable channel in which to sell gold and other precious metals. Directors of The GoldCompany have been involved in the gold and diamond business worldwide for over 30 years, from diamond trading and certification to buying and trading in gold, with an impeccable reputation and unquestionable ethics.
The GoldCompany is not only proven to pay the highest price for unwanted gold, as seen on A Current Affair, but is committed to upholding the highest ethical standards in their service to all clients.
Why choose The GoldCompany?
TheGoldCompany takes pride in providing our clients with truly exceptional and personal quality service. We offer you a high level of courtesy, professionalism, and prompt payments which usually exceed expectation.
The GoldCompany promises you the following service excellence guarantee:
Unparalleled TURNAROUND TIME
At The GoldCompany we pride ourselves on our speed of operation.
Your GOLDPak will be posted to you on the same business day that you place your request online. Once you return the GOLDPak with your gold, The GoldCompany will evaluate the contents and phone you with an offer within 1-2 business days. Once you accept the offer, your payment is issued immediately! It’s that quick and easy.
TRACK YOUR GOLDPAK through our online system
The GoldCompany provides an online tracking system that you may login to at any time to view the status of your GOLDPak. When you request your GOLDPak, an email is sent to you with a link to your personal GoldCompany account. Updates are posted step-by-step, from the time your GOLDPak is posted to the time we issue your payment, so you are always kept informed as to the status of your GoldPak
FULL COMMUNICATION throughout the process
The GOLDCompany will be in constant contact with you by phone and email throughout your gold selling experience, keeping you in the loop at all times with prompt and personal service. The GoldCompany strives to assure their customers in every aspect of their experience thus enabling them to feel relaxed and confident with whom they are dealing. It should be noted that some other companies may not even list their telephone numbers in order for their customers to call them. Email updates will advise you of exactly when your GOLDPak has been received, the various stages of processing of your GOLDPak, and the status of your payment once the offer has been accepted. We will contact you by phone to discuss the contents of your GOLDPak once we have evaluated it, and answer any questions you may have.
Guaranteed FASTEST PAYMENT in the industry
The GoldCompany administers payment on the SAME BUSINESS DAY that you accept our offer to buy your gold. In other words, depending on which method of payment you select, your cheque is printed and posted, or your bank transfer is processed the very same day.
CONFIDENCE in dealing with industry professionals
The GoldCompany are industry experts with specialized knowledge and unparalleled experience in the field. GoldCompany clients return to us on many occasions and often recommend friends and family as a result of their positive experience. You can rest assured that you will receive both the highest standard of service and the fairest price on the market for your gold.
