The Australian Business Award for Service Excellence recognises
organisations that deliver outstanding customer service and demonstrate the core values of
business excellence, product excellence, corporate responsibility, sustainability and
commercial success in their respective industries. The ABA’s utilise a rigorous and dynamic
framework to ensure that the assessment process is pertinent, objective, free of bias or
The Australian Customer Service Awards has been designed to recognise,
encourage and reward exceptional businesses for their excellent treatment of, and positive
attitude towards, their customers. The objectives are to recognise the service levels from
which service excellence can be measured,encourage companies to raise their standard of
customer service, and reward companies that provide exceptional customer service.
The CSIA International Customer Service Standard (ICSS) is an
Approved Standard of the International Standards Accreditation Board (ISAB), and has been
developed as both an acknowledgement of progress made to date by some organisations in
relation to standards of service excellence, and as a benchmark for others to pursue. This
standard has established benchmarks for service excellence that will withstand the rigours
of international competition and scrutiny.